IT Support
Unlimited, friendly support for every device, printer and person in your office.
Essential Eight aligned
Cyber security and IT support with a friendly face.
Servicing businesses all over Australia.
Unicorn IT Group looks after the technology behind growing Australian businesses — security, support, cloud and everything in between.
Apple expertise for business
Unicorn IT Mac Support
Mac deployment, Jamf management, Microsoft 365 and security from a team that understands mixed Apple and Windows workplaces.
Featured case study
Regional Vet Clinic Upgraded to Swoop Enterprise Ethernet and Ubiquiti
Regional connectivity
A regional veterinary practice was running cloud practice management software, diagnostic imaging and VoIP phones over a slow, unreliable connection. Staff were dropping calls and waiting minutes for X-rays to upload. We installed Swoop Enterprise Ethernet 250/250 at the clinic, a Ubiquiti Cloud Gateway and wireless access points, and a point-to-point wireless link to the vet's home office.
250/250
Mbps symmetrical Swoop Enterprise Ethernet
Seconds
for X-ray and image uploads instead of minutes
“The difference is night and day. X-rays upload straight away, the phone is crystal clear, and I can do after-hours admin from home as if I was sitting at my desk in the clinic.”Read the case study
Cyber Security
Essential Eight aligned protection: MFA, patching, hardening and 24/7 monitoring.
Help Desk
Local technicians answering fast, with average response times under 15 minutes.
Network Management
Firewalls, switching and Wi-Fi designed, secured and managed end to end.
Cloud Services
Microsoft 365 and Azure migrations, licensing and identity done properly.
IT Consulting
Roadmaps, budgets and vendor wrangling from people who speak plain English.
< 15 min
Average help desk response
24/7
Security monitoring and alerting
100%
Local technicians, no offshore queues
TRUSTED ACROSS AUSTRALIA
Trusted by Australian businesses
From single-site offices to national networks, we support organisations across every state and territory.
Professional services
Healthcare & medicalGovernment & defence
Education
Legal & finance
Mining & resources
Retail & hospitality
Logistics & transport
Construction
Home buildingTechnology & media
190+
Medical centres on one network
160+
Public wireless sites delivered
30,000+
Warehouse assets tracked
Also from the herd
One provider for the hardware, connectivity and workspace projects nobody else wants to own.
Managed Print
Fleet, toner and cost-per-page under control.
CCTV
Cameras and access control you can watch anywhere.
Backups
Tested, immutable backups with fast recovery.
Servers & Storage
On-prem and hybrid infrastructure, maintained.
Office Fit Outs
Cabling, desks and screens ready on day one.
Business Fibre & Internet
Vocus fibre, ethernet and business internet with failover.
Web Hosting
Domains, DNS, website hosting and VPS.
Procurement
One supplier for screens, laptops, desktops, servers, software and office furniture.
Industry specialties
Specialist IT support for mining, local government and healthcare
Three sectors where generic IT does not cut it — one because uptime is production, the other because governance and audit evidence come first and the other lives are at risk
Uptime is production
Mining & Resources
Site-to-shore connectivity, OT/IT segregation, ruggedised networks and 24/7 monitoring for operations where every minute of downtime is measured in tonnes.
- ✦Starlink, microwave and Enterprise Ethernet site links
- ✦Shutdown and mobilisation support windows
- ✦OT/SCADA network segregation and hardening
Governance first
Local Government & Councils
ICT governance frameworks, Essential Eight uplift, internal audit evidence, records compliance and free public Wi-Fi across libraries, depots and community facilities.
- ✦ICT strategy, policy and risk registers for council reporting
- ✦Security audits, penetration test remediation and Essential Eight
- ✦Public Wi-Fi, CCTV and community facility connectivity
Care first
Medical & Healthcare
Practice management support, patient data security, compliant backups, telehealth and cyber security for Australian healthcare providers.
- ✦Best Practice, MedicalDirector, Genie and allied health application support
- ✦Patient data protection, MFA, audit logging and secure messaging
- ✦Telehealth, medical device segmentation and Essential Eight uplift
CLIENT TESTIMONIALS
Real businesses, real results
Hear from the teams we support across Australia.
“The dedicated wavelength removed the biggest constraint in our entire production pipeline. We now move terabytes between Sydney and Los Angeles during the work day, review changes together in real time, and hit delivery deadlines we used to miss. It is the single most important infrastructure investment we have made.”
“Having one team that understands our research environment, our MacBooks and our compliance needs has made IT a genuine asset instead of a daily distraction.”
“Our meeting rooms finally feel the same in every state. Staff walk in, tap once, and the room just works — no matter if they brought a Mac or a PC.”
“We walked into a fully working office on Monday. The meeting rooms, Wi-Fi, printers and phones were all there. It felt like we had never moved.”
“Our customers can now connect anywhere in the centre, and our weekend trading peaks no longer bring the network down. The feedback from tenants has been fantastic.”
Let's make your IT boringly reliable
Book a free 30-minute review and we'll show you exactly where your business is exposed — no jargon, no obligation.