Inside Unicorn IT Group
This is what a normal Tuesday looks like for the team that would be looking after you. No heroics, no firefighting culture — just a disciplined rhythm that catches problems before your staff feel them.
6:45am
The on-duty engineer reads the overnight queue: software update results, failed backup jobs, 24/7 threat monitoring alerts, disk and storage warnings and Microsoft 365 service advisories. Anything that will bite a client at 8am is fixed before 8am.
7:15am
Every Managed Backup and server backup job from the night before is checked against the schedule. Failures are re-run, and any client with two consecutive misses gets a phone call, not an email.
8:00am
Phones, email and the support portal go live together. Tickets are checkingd against the response commitments — critical in 15 minutes, high in one hour — and assigned to the engineer who knows that client's environment.
9:30am
A request came in yesterday for a new estimator. Entra ID account, licence, mailbox, Teams, SharePoint permissions, multi-factor sign-in setup and an Autopilot laptop are all set up from our standard build. The user signs in once and everything is there.
10:45am
While the desk runs, the project team images devices, stages switches and firewalls and builds the next migration. Every device is labelled, asset-tagged and documented before it leaves the bench.
Half of what we do never becomes a ticket. That is the point.
12:15pm
An engineer is in a client boardroom fixing a Teams Room, checking the comms cabinet, replacing a noisy UPS battery and walking the office manager through next month's device refresh. Being seen matters as much as being available.
1:30pm
Secure Score, checks on who can sign in and from where, risky sign-ins, quarantined mail and Next Gen Anti-Virus detections are reviewed for each client's Microsoft 365 setup. Where a control is missing it becomes a task with an owner and a date, not a note in a report.
2:45pm
Our 24/7 threat monitoring flags a suspicious inbox rule on a client mailbox. The account is isolated, sessions ended, password and multi-factor sign-in reset, mail rules removed, activity data exported and the client called — all inside 20 minutes, then written up the same day.
4:00pm
Account engineers work on quarterly reviews: what broke, what received software updates, what is out of warranty, what licences can be reclaimed and where next year's budget should go. Boring, deliberate, and the reason clients stop having surprises.
5:30pm
Open tickets are handed over with notes, after-hours change windows are confirmed and monitoring takes the night shift. Weekend and after-hours cover picks up anything critical, including display-home and clinic sites that trade on weekends.
Everyone on our desk has hands on real infrastructure: Microsoft 365, Entra ID, Intune, Hyper-V, WatchGuard, Ubiquiti, Meraki and 3CX. You will not be handed a script and told to escalate.
If it is not written down it is not finished. Our knowledge base is what lets any engineer pick up any client — which is also what stops 2am heroics.
Local engineers in Perth and Sydney supporting clients nationally. No offshore hand-off, no waiting for a timezone to wake up.
Lab access, vendor training and certification paths across Microsoft, SentinelOne, Guardz, WatchGuard, Cove and Ubiquiti — paid for, and scheduled in.
One month a mine-site wireless link, the next a 200-user Microsoft 365 setup, then a 190-site medical network. Small enough to see the whole project, big enough for the interesting work.
We are paid a fixed monthly fee, so a quiet month is a good month for everyone. That single fact shapes how the whole day runs.
Call 1300 904 635 or 0406 579 604 or book a free IT and security review. We will show you what we would change in your first 30 days.
