Managed Services
Servicing businesses all over Australia.
Fully Managed IT with Office 365, Security, Office 365 Backup and Support — all in one predictable package.
One provider, one invoice, no surprises
Our Managed Services package wraps your entire technology environment into a single engagement. We look after your devices, Microsoft 365 tenancy, security posture, backups and help-desk support so you can focus on running your business instead of chasing IT vendors.
Whether you are a small team without an internal IT resource or a growing business that needs a reliable partner, we scale the service to fit. Every engagement starts with a baseline audit and ends with a clear roadmap, monthly reporting and a local engineer who knows your name.
What is included
Everything your business needs to stay secure, connected and productive day to day.
Fully Managed IT Support
Unlimited remote and on-site support for every device, printer and person in your office. We become your IT department.
Microsoft 365 Management
Tenant administration, licence optimisation, Exchange, Teams, SharePoint and OneDrive structure — kept secure and up to date.
Security & Endpoint Protection
Essential Eight aligned hardening, multi-factor authentication, endpoint detection and email filtering.
Office 365 Backup & Recovery
Immutable, off-site backup of Exchange, OneDrive and SharePoint data with fast recovery when you need it.
Proactive Monitoring & Patching
24/7 monitoring, patch management and health checks so issues are caught before your team notices them.
Server & Infrastructure Management
Managed physical, virtual and cloud servers: 24/7 monitoring, weekend patching, backup verification, capacity and performance reporting, SentinelOne endpoint security on every server, with 24/7/365 Security Operations Center coverage on eligible plans.
Guardz 24/7/365 MDR for Silver and Gold
Silver and Gold Managed Services plans include Guardz 24/7/365 MDR — protection across servers, workstations and Microsoft 365. Its 24/7/365 Security Operations Center investigates and contains attackers quickly. Basic retains SentinelOne Control.
- Servers, workstations and Microsoft 365 under one contract
- 24/7/365 Security Operations Center
- Ransomware and human-led threat hunting
- Fast isolation and incident response
Standard inclusions, no hidden extras
These foundational services are built into every Managed Services engagement — so your business is supported from day one.
Australian-based support
Local engineers who understand your business, available during Australian business hours.
Monthly reporting
Clear monthly reports on tickets, patching, security events and the health of your environment.
Dedicated account engineer
A consistent point of contact who knows your environment and can escalate when needed.
Baseline audit
We document your current setup, risks and priorities before work begins so nothing is missed.
Technology roadmap
A practical plan that aligns your IT spending with your business goals over the next 12–24 months.
Choose the right Managed Services tier
Three predictable tiers designed for different business sizes and risk profiles. All plans include Australian-based support and SentinelOne endpoint security.
| What is included | Basic$119 /user/moEssential cover | Silver$139 /user/moMost popular | Gold$229 /user/moComplete protection |
|---|---|---|---|
| Unlimited Remote Support | Included | Included | Included |
| Microsoft 365 Management | Included | Included | Included |
| Microsoft 365 Business Premium Licence | Included | Included | Included |
| Proactive Monitoring & Patching | Included | Included | Included |
| Office 365 Backup & Recovery | Included | Included | Included |
| MFA & Identity Management | Included | Included | Included |
| SentinelOne Endpoint Security | Control | Complete EDR | Complete EDR |
| Guardz 24/7/365 MDR — Protection across servers, workstations and Microsoft 365 | — | Included | Included |
| Endpoint Configuration Management (Intune) | — | Included | Included |
| Server Management Plan (per server, from $250/mo) | Add-on | Add-on | Add-on |
| Web Hosting (10GB) & DNS Hosting | — | — | Included |
| Email Signature Manager | — | Included | Included |
| IT Governance & Roadmap | — | — | Included |
| Strategic Quarterly Reviews | — | — | Included |
| On-site Support | As needed | As needed | As needed |
| Essential Eight Uplift (ML1-ML3) | Add-on | Add-on | Add-on |
Security Only plan — $50 per user / month
Already have an IT provider or internal team you are happy with? Add our full security stack on top. Includes SentinelOne Complete EDR, Guardz 24/7/365 MDR, Guardz MDR for Office 365, Syncro Office 365 backup — no managed IT support contract required.
- SentinelOne Complete EDR
- Guardz 24/7/365 MDR
- Guardz MDR for Office 365
- Syncro Office 365 backup
- $50 per user / month ex GST
Server management, priced separately
User plans cover your people. Servers are quoted per server, per month — and if you run entirely in the cloud, you simply do not pay for one.
No servers
$0
nothing to manage, nothing to pay
Cloud-only or server-free? Choose this and your quote covers users, security and networking only.
Basic
$250
per server / month, ex GST
Active Directory, simple file server
Silver
$350
per server / month, ex GST
Application servers
Gold
$450
per server / month, ex GST
Hyper-V, VMware, SQL, Exchange
Every server plan includes monitoring, patching, backup checks and capacity reporting. Build your estimate.
Why Managed Services beats paying $165 per hour ex GST
Break/fix support looks cheaper until something breaks. At $165 per hour you only pay when you already have a problem — which means nobody is paid to stop the problem happening, and every hour of downtime is billable. Managed Services flips that: a fixed monthly fee where prevention, security tooling and licensing are already included, and our incentive is for nothing to go wrong.
Think of it as insurance for your IT
Nobody questions insuring their building, their vehicles or their public liability — yet many businesses run uninsured IT, hoping nothing goes wrong and paying by the hour when it does. Managed Services is the insurance policy for your technology: a fixed, predictable premium that pays for prevention every single day, and for a full response team the moment something does go wrong.
The difference is that IT insurance done properly actually reduces the odds of a claim. Monitoring, patching, endpoint security, tested backups and governance all work continuously in the background so the disaster you are insured against is far less likely to happen in the first place.
Security that is always on
SentinelOne endpoint detection, Guardz 24/7 SOC monitoring, email filtering and multi-factor authentication run every day — not installed after the breach, but preventing it.
Essential Eight alignment
Hardening aligned to the ACSC Essential Eight is built into the service, lifting your security maturity and helping satisfy cyber insurance questionnaires and client audits.
Tested, monitored backups
Microsoft 365 and server backups are monitored daily and restore-tested, so recovery is a plan you have already rehearsed — not a hope you discover is broken mid-incident.
Governance & documentation
Asset registers, licence registers, documented configurations and clear ownership. Your environment stops living in one person's head and starts surviving audits, handovers and growth.
Compliance readiness
Whether it is cyber insurance, ISO 27001, SMB 1001 or a client's security questionnaire, a managed environment produces the evidence — policies, logs and reports — as a by-product.
Strategy, not just repairs
IT governance, lifecycle budgeting and quarterly reviews mean hardware is replaced before it fails and spending follows a roadmap — not the next emergency.
| Break/fix at $165 per hour ex GST | Unicorn IT Managed Services | |
|---|---|---|
| Cost model | $165 per hour, every hour. Bad months cost the most, exactly when you can least afford it. | One fixed monthly fee per user. Budget once, no invoice surprises. |
| Incentive | The provider earns more when your IT fails. | We earn the same whether you call or not, so we engineer out the faults. |
| Monitoring & patching | None. Issues are found by staff, usually mid-deadline. | 24/7 monitoring, automated patching and alerting included. |
| Security | Billed as a project, so it gets deferred. | SentinelOne EDR on every plan, Guardz 24/7/365 MDR on Silver and Gold, and Microsoft 365 hardening included from day one. |
| Backups | Often unmonitored, with restores discovered to be broken during an incident. | Microsoft 365 backup included, monitored daily and restore-tested. |
| Response | Queued behind whoever raised a purchase order first. | Contracted SLA: 15-minute response on critical incidents. |
| Priority | Strictly best effort — worked around managed clients' tickets, even in an emergency. | Guaranteed response windows in the agreement; after-hours critical support available from $295 per hour. |
| Cyber insurance | Questionnaires are hard to answer honestly; claims can be declined for poor hygiene. | MFA, EDR, tested backups and Essential Eight alignment are already in place and evidenced. |
| Documentation | Lives in the head of whichever technician attended. | Fully documented environment, asset register and licence register. |
| Strategy | No roadmap. Hardware fails, then you find the budget. | IT governance, lifecycle budget and quarterly reviews on Gold. |
| Downtime | You wear the lost productivity and pay for the repair. | Prevention is our cost, not yours. |
Break/fix is always best effort — even in an emergency
Here is the part most providers don't say out loud: break/fix tickets are always worked on a best-effort basis. Contracted managed services clients hold guaranteed service levels, so their tickets are responded to first — break/fix work is fitted in around them, and in busy periods that can mean waiting.
That applies even in emergency situations. If your server dies at 9am on a Tuesday, a break/fix request joins the queue behind every managed client's incident, with no contracted response time, no guaranteed engineer and no after-hours cover unless it is quoted and accepted at emergency rates. Managed Services clients never have that conversation — their response time is written into the agreement.
What it looks like for a 25-person business
Break/fix at $165 per hour
$6,000+ per month
A typical 25-user site generates around 35–40 support hours a month once you include outages, onboarding, patching, Microsoft 365 changes and printer or network faults. That is $5,775–$6,600 in labour alone, before licences, antivirus, backup or after-hours loadings.
Managed Services (Silver, 25 users)
$3,475 per month
Unlimited remote support, Microsoft 365 Business Premium licensing, SentinelOne, Guardz 24/7/365 MDR across servers, workstations and Microsoft 365, monitoring, patching, Microsoft 365 backup and reporting — all included, all fixed.
Two after-hours incidents or one ransomware clean-up on break/fix will typically cost more than a full year of the difference. Hourly work is still available for one-off projects and non-managed sites at our published rate of $165 per hour ex GST.
Managed services tuned to your industry
The same managed service, shaped around what your sector actually needs.
Mining & Resources
IT support for mine sites, ROC teams and FIFO crews. Site-to-shore connectivity, OT/IT segregation, ruggedised networks and 24/7 monitoring for operations where every minute of downtime is measured in tonnes.
Local Government & Councils
IT, security and audit support for councils and shires. ICT governance frameworks, Essential Eight uplift, internal audit evidence, records compliance and free public Wi-Fi across libraries, depots and community facilities.
Medical & Healthcare
Secure, compliant IT for medical practices and clinics. Practice management support, patient data security, compliant backups, telehealth and cyber security for Australian healthcare providers.
Explore each plan in full
Every plan has its own page with all inclusions, who it suits and what can be added as an upgrade.
Basic
$119
per user / month ex GST
Full Microsoft 365 management with Business Premium licensing, MFA and identity management, Syncro Office 365 backup, SentinelOne Control endpoint security and proactive monitoring and patching. No Guardz MDR at this tier.
View the Basic plan Most popularSilver
$139
per user / month ex GST
Everything in Basic plus SentinelOne Complete EDR, Guardz 24/7/365 MDR protecting servers, workstations and Microsoft 365, endpoint configuration management with Intune and email signature management.
View the Silver plan Complete protectionGold
$229
per user / month ex GST
Everything in Silver plus 10GB web hosting and DNS hosting, IT governance and roadmap, and strategic quarterly reviews. Our most complete plan for businesses that want technology treated as a board-level asset.
View the Gold planRequest a consult and book your follow-up
Answer a few short questions and we will come prepared. Tell us how you would like us to follow up and we will lock it in.
How to get support
We keep support simple. Choose the channel that suits your issue and our team will triage it during business hours.
Basic SLA
Clear response targets during Australian business hours. Resolution times depend on the complexity of the issue.
| Priority | Examples | Response |
|---|---|---|
| Critical | Complete outage, server down, no email | 15 minutes |
| High | Single user unable to work, printer fleet down | 1 hour |
| Standard | New user setup, software install, how-to questions | 4 hours |
| Low | Non-urgent requests, quotes, planning | Next business day |
Exact SLA terms are documented in your Managed Services agreement. After-hours critical support is available, starting at $295 per hour.
Frequently asked questions
Common questions about our Managed Services package.
Ready to stop managing IT alone?
Book a free 30-minute review and we will show you exactly what Managed Services looks like for your business — no lock-in, no jargon.