Managed IT Services Brochure
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Unicorn IT Group
Servicing businesses all over Australia
Managed IT Services
One provider, one invoice, no surprises
1300 904 635
hello@uitg.com.au
unicornitgroup.com
Office
Suite 122, 8 Collingwood St, Osborne Park, WA, 6017
What you get
Our Managed Services package wraps your entire technology environment into a single engagement. We look after your devices, Microsoft 365 tenancy, security posture, backups and help-desk support so you can focus on running your business instead of chasing IT vendors.
Whether you are a small team without an internal IT resource or a growing business that needs a reliable partner, we scale the service to fit. Every engagement starts with a baseline audit and ends with a clear roadmap, monthly reporting and a local engineer who knows your name.
Core inclusions
Fully Managed IT Support
Unlimited remote and on-site support for every device, printer and person in your office. We become your IT department.
Microsoft 365 Management
Tenant administration, licence optimisation, Exchange, Teams, SharePoint and OneDrive structure — kept secure and up to date.
Security & Endpoint Protection
Essential Eight aligned hardening, multi-factor authentication, endpoint detection and email filtering.
Office 365 Backup & Recovery
Immutable, off-site backup of Exchange, OneDrive and SharePoint data with fast recovery when you need it.
Proactive Monitoring & Patching
24/7 monitoring, patch management and health checks so issues are caught before your team notices them.
Standard inclusions, no hidden extras
Code Two email signature manager
Centrally managed, branded Microsoft 365 email signatures and disclaimers applied consistently to every message, including email sent from phones.
Australian-based support
Local engineers who understand your business, available during Australian business hours.
Monthly reporting
Clear monthly reports on tickets, patching, security events and the health of your environment.
Dedicated account engineer
A consistent point of contact who knows your environment and can escalate when needed.
Baseline audit
We document your current setup, risks and priorities before work begins so nothing is missed.
Technology roadmap
A practical plan that aligns your IT spending with your business goals over the next 12–24 months.
Huntress MDR is standard
Every Managed Services engagement includes Huntress Managed Detection and Response. That means 24/7/365 SOC monitoring of your servers, workstations and Microsoft 365 environment.
- ✦Endpoint and server MDR
- ✦Office 365 identity and mailbox monitoring
- ✦Ransomware and human-led threat hunting
- ✦Fast isolation and incident response
Choose the right tier
Three predictable tiers designed for different business sizes and risk profiles. All plans include Australian-based support and our core security foundation.
| What is included | BasicEssential cover | SilverMost popular | GoldComplete protection |
|---|---|---|---|
| Unlimited Remote Support | |||
| Microsoft 365 Management | |||
| Proactive Monitoring & Patching | |||
| Office 365 Backup & Recovery | |||
| Email Protection Service | |||
| SentinelOne Endpoint Security | |||
| Huntress MDR | |||
| Web Hosting (Domain, DNS, VPS) | |||
| Code Two Email Signature Manager | |||
| IT Governance & Roadmap | |||
| Strategic Quarterly Reviews | |||
| On-site Support | As needed | As needed | As needed |
| After-hours Critical Support |
Need something tailored? Every plan can be customised to match your environment, compliance requirements and budget.
Industry specialties
We support businesses in every sector, with dedicated practices for two where generic IT does not cut it.
Mining & Resources
Site-to-shore connectivity, OT/SCADA segregation, ruggedised site networks, ROC support, FIFO onboarding and 24/7 monitoring for operations where downtime is measured in tonnes.
Local Government & Councils
ICT governance frameworks, risk registers, security audits and Essential Eight uplift, records compliance, business continuity and free public Wi-Fi across libraries and community facilities.
How to get support
We keep support simple. Choose the channel that suits your issue and our team will triage it during business hours.
Basic SLA
Clear response targets during Australian business hours. Resolution times depend on the complexity of the issue.
| Priority | Examples | Response |
|---|---|---|
| Critical | Complete outage, server down, no email | 15 minutes |
| High | Single user unable to work, printer fleet down | 1 hour |
| Standard | New user setup, software install, how-to questions | 4 hours |
| Low | Non-urgent requests, quotes, planning | Next business day |
Exact SLA terms are documented in your Managed Services agreement. After-hours critical support is available on request.
Ready to stop managing IT alone?
Book a free 30-minute review and we will show you exactly what Managed Services looks like for your business — no lock-in, no jargon.
Office
Suite 122, 8 Collingwood St, Osborne Park, WA, 6017
Registered: Suite 703, Level 7, The Trust Building, 155 King St, Sydney, NSW, 2000