Business phone systems powered by 3CX
Replace old phone systems with a hosted 3CX platform that gives your team call queues, mobile apps, voicemail to email, video meetings and simple support from one IT partner.
Why 3CX
Better calling without telco complexity
3CX gives small and mid-sized businesses enterprise phone features without the old PBX cost. Unicorn IT Group designs the call flow, manages the SIP trunks, secures the system and supports users after go-live.
What is included
Everything needed for a clean phone-system rollout
Hosted 3CX PBX
A modern phone system without an office phone-server. We host, patch, back up and manage 3CX for you.
Call queues & IVR
Route calls to sales, support, accounts or after-hours messages with professional menus and queue reporting.
Mobile and desktop apps
Your team can answer the office number from a desk phone, laptop or mobile app without exposing personal numbers.
Voicemail and chat
Voicemail to email, internal chat, web meetings and simple call history give staff one place to manage conversations.
SIP trunks and number porting
We manage your SIP carrier, port existing numbers, configure emergency calling and remove the telco run-around.
Secure by design
Firewall rules, strong extensions, MFA, call permissions and monitoring are configured before users go live.
Rollout
Planned migration, not a phone-number gamble
Phone cutovers need planning. We document the current system, test the new call flow and schedule the change so reception, sales and support calls keep landing where they should.
- 1Review current phone lines, call flows, handsets and reception workflows
- 2Build the 3CX system, call queues, IVR, voicemail, user extensions and ring groups
- 3Port numbers and set up SIP trunks with a planned cutover window
- 4Deploy desk phones, headsets, desktop apps and mobile apps
- 5Train staff, monitor call quality and keep improving the system after go-live
3CX VoIP FAQ
Common questions about moving office phones to 3CX.
Ready to modernise your phones?
Tell us how calls come into the business today and we will design the 3CX system around how your team actually works.