Managed IT support in Brisbane and South East Queensland
Remote-first help desk, on-site engineers across greater Brisbane and NEXTDC B1 and B2 colocation.
Brisbane and South East Queensland businesses grow fast and often across several sites - a head office in the CBD or inner north, warehousing in the industrial corridors, and branches from the Gold Coast to the Sunshine Coast. We deliver one managed environment across all of it, with one security stack and one monthly report.
NEXTDC
B1 and B2 colocation and disaster recovery
24/7
Monitoring with critical escalation
15 min
Critical incident response target under our SLA
AEST
Support aligned to Queensland business hours
Why Brisbane businesses choose Unicorn IT Group
Growth without rebuilds
We build environments that scale: standardised device builds, identity and licensing that absorb new hires, and a network design that adds a branch without redesigning the core.
Storm season resilience
Queensland weather takes out power and links. UPS protection, dual-path connectivity, cloud-first workloads and tested restores keep the business trading through it.
Compliance evidence ready
Essential Eight, ISO 27001 and SMB 1001 uplift with the documentation your clients, insurers and auditors ask for, rather than a spreadsheet you maintain yourself.
One accountable provider
Internet, firewalls, Wi-Fi, servers, Microsoft 365, security tooling and the help desk all come from us, so nobody gets to blame another vendor.
Industries we support in Brisbane
Construction, property and trades
Head office plus site sheds and display suites on fixed wireless or 5G, mobile device fleets and document control that survives a busy build program.
Healthcare and medical practices
Clinics, specialist rooms and day surgeries with practice management support, secure messaging, immutable backups and accreditation-ready documentation.
Professional services
Accounting, legal and advisory firms needing strong email and identity protection, document management and fast answers to client security reviews.
Logistics, retail and franchise
Warehouse Wi-Fi, POS connectivity, guest networks with captive portals and a repeatable process for opening new sites.
Connectivity we deliver in Brisbane
- NBN Enterprise Ethernet and business fibre for CBD, Fortitude Valley and Milton offices
- Enterprise ethernet with SD-WAN overlay across South East Queensland branch sites
- Metro ethernet and dark fibre into NEXTDC B1 and B2
- Fixed wireless, 5G and Starlink failover for regional Queensland locations
- Centralised firewall, switch and Wi-Fi management with per-site reporting
On-site work we do locally
- Office fitouts and relocations, including cabling, racks and Wi-Fi surveys
- Comms room clean-ups and migrations into NEXTDC colocation
- Boardroom and Microsoft Teams Rooms deployments
- Scheduled engineer days across greater Brisbane for managed clients
Every managed plan includes unlimited remote support, patching, monitoring, SentinelOne EDR, Guardz 24/7/365 MDR and Microsoft 365 backup with restores tested every two weeks.
Areas we cover around Brisbane
Not on the list? We service businesses all over Australia — see our service areas.
Contact our Brisbane support team
Opening hours
Help desk: Monday to Friday, 7:30am–5:30pm AWST
Monitoring and MDR: 24/7/365
After-hours critical support: from $295 per hour ex GST
Head office
Suite 122, 8 Collingwood St
Osborne Park WA 6017
Serving Brisbane, Queensland — read client reviews.
Brisbane IT support questions, answered
Ask about IT support in Brisbane
Get straight answers on coverage around Brisbane, how quickly we respond, on-site attendance, onboarding and pricing — written for your location in a few seconds.
Get IT support in Brisbane
Send us a few details and the Queensland account team will come back with a plan and a fixed monthly price. Prefer to talk? Call 1300 904 635.
Ready for IT that just works in Brisbane?
Call 1300 904 635 or send us your environment details and we will come back with a fixed monthly figure.