Managed IT support in Karratha and the Pilbara
Remote-site connectivity, hardened networks and scheduled on-site trips from our Perth engineering team.
Karratha businesses run on uptime. Ports, contractors, engineering firms, camps and civil operators cannot wait days for a technician to fly in, so we design environments that keep running without hands on site - monitored links, remote management, spares held locally and planned engineer visits rather than emergency flights.
Perth based
Engineers flying north on planned schedules
24/7
Monitoring, alerting and critical escalation
AWST
Help desk on Pilbara time
Local spares
Firewalls, switches and APs staged before dispatch
Why Karratha businesses choose Unicorn IT Group
Built for sites without a technician
Everything is remotely manageable: firewalls, switches, access points, servers and endpoints. If a device fails we ship a pre-configured replacement rather than waiting for a seat on a flight.
Connectivity that survives the Pilbara
Fibre where it exists, fixed wireless, 4G/5G and Starlink everywhere else, all wrapped in managed SD-WAN with automatic failover so a single link outage is not a shutdown.
Prime contractor compliance
Working for the majors means answering security questionnaires. We deliver Essential Eight uplift, ISO 27001 alignment and the evidence packs your clients ask for.
Dust, heat and cyclone season
Sealed cabinets, correct ingress protection, UPS protection and hardware chosen for the environment - not office kit installed in a donga.
Industries we support in Karratha
Mining, resources and ports
Site offices, workshops, weighbridges and camps with OT/IT segregation, surveillance and monitored connectivity back to corporate systems.
Civil, drilling and contracting
Mobile crews, rugged devices, project offices that stand up and pack down, and Microsoft 365 environments that survive rapid headcount swings.
Health, education and community services
Clinics, training providers and community organisations needing secure, compliant systems with reliable backups and remote support.
Local government and utilities
Council offices, depots and public facilities with segmented networks, public Wi-Fi and CCTV managed under one plan.
Connectivity we deliver in Karratha
- Business fibre and enterprise ethernet in Karratha and Dampier where available
- Fixed wireless and licensed microwave for yards, depots and hardstands
- Starlink and 4G/5G on managed SD-WAN with automatic failover
- Site-to-site VPN back to Perth head offices and NEXTDC colocation
- Point-to-point wireless links between adjacent facilities to avoid civil works
On-site work we do locally
- Planned engineer trips for cabling, racks, Wi-Fi surveys and hardware refreshes
- Comms cabinet builds and remediation for dusty, hot environments
- CCTV and access control installation across yards, gates and reception areas
- Pre-staged hardware freighted with your regular logistics run
Every managed plan includes unlimited remote support, patching, monitoring, SentinelOne EDR, Guardz 24/7/365 MDR and Microsoft 365 backup with restores tested every two weeks.
Areas we cover around Karratha
Not on the list? We service businesses all over Australia — see our service areas.
Contact our Karratha support team
Opening hours
Help desk: Monday to Friday, 7:30am–5:30pm AWST
Monitoring and MDR: 24/7/365
After-hours critical support: from $295 per hour ex GST
Head office
Suite 122, 8 Collingwood St
Osborne Park WA 6017
Serving Karratha, Western Australia — read client reviews.
Karratha IT support questions, answered
Ask about IT support in Karratha
Get straight answers on coverage around Karratha, how quickly we respond, on-site attendance, onboarding and pricing — written for your location in a few seconds.
Get IT support in Karratha
Send us a few details and the Perth engineering team will come back with a plan and a fixed monthly price. Prefer to talk? Call 1300 904 635.
Ready for IT that just works in Karratha?
Call 1300 904 635 or send us your environment details and we will come back with a fixed monthly figure.