Managed IT support in Melbourne for multi-site businesses
Remote-first support with on-site engineers across greater Melbourne, plus NEXTDC M1, M2 and M3.
Melbourne businesses tend to be multi-site: a head office in the CBD or inner suburbs, warehousing in the west or south-east, and branches or franchise sites scattered across Victoria. That is exactly the shape of network we build - one managed environment, one security stack, one monthly report, whether you have three locations or a hundred and ninety.
190 sites
Largest multi-site managed network links (SD-WAN) network we manage
NEXTDC
M1, M2 and M3 colocation and DR
24/7
Monitoring with critical priority handling
Fixed fee
Per-user monthly pricing, no surprise invoices
Why Melbourne businesses choose Unicorn IT Group
Multi-site is our default
We already run national managed network links (SD-WAN) networks over 1Gbps enterprise ethernet with central monitoring. Adding your fourth, tenth or fiftieth Victorian site is a template, not a research project.
Warehouse and logistics ready
Scanning, RFID asset tracking, industrial Wi-Fi in racking aisles and locked down switching in dusty distribution centres - designed for the environment, not the brochure.
Franchise and branch standardisation
Every site gets the same firewall (the safety barrier at the edge of your network), the same Wi-Fi build, the same when you join us checklist, so a new store or clinic opens with working IT on day one.
One provider for network and support
We supply the links, the firewalls, the devices, the Microsoft 365 tenancy and the help desk. When something breaks you call us, not four vendors who each blame the others.
Industries we support in Melbourne
Healthcare and clinic networks
GP and specialist networks, day surgeries and allied health groups needing standardised connectivity, clinical system support and audited backups at every site.
Retail, hospitality and franchise
POS connectivity, guest Wi-Fi with captive portals, PCI-aware separate networks for staff, guests and equipment and a rollout process that opens new sites predictably.
Manufacturing and distribution
OT/IT separate networks for staff, guests and equipment, industrial networking, ERP and scanning uptime, plus procurement of rugged devices and infrastructure.
Education and community services
Campus and centre Wi-Fi, safe browsing, device fleets and identity management for casual and volunteer workforces.
Connectivity we deliver in Melbourne
- NBN Enterprise Ethernet and business fibre for CBD, Southbank and suburban offices
- 1Gbps enterprise ethernet with managed network links (SD-WAN) overlay across branch and clinic networks
- Metro ethernet and dark fibre into NEXTDC M1, M2 and M3
- Fixed wireless, 5G and Starlink an automatic backup connection for regional Victorian sites
- Centralised firewall, Wi-Fi and switch management with per-site reporting
On-site work we do locally
- Multi-site rollouts with a repeatable build standard and per-site handover pack
- Warehouse and factory-floor Wi-Fi surveys and industrial cabling
- Office fitouts, comms racks and meeting-room deployments
- Scheduled engineer days across greater Melbourne for managed clients
Every managed plan includes unlimited remote support, software updates, monitoring, Next Gen Anti-Virus, Managed Security Operations Center 24/7/365 and Microsoft 365 backup with restores tested every two weeks.
Areas we cover around Melbourne
Not on the list? We service businesses all over Australia — see our service areas.
Contact our Melbourne support team
Opening hours
Help desk: Monday to Friday, 7:30am–5:30pm AWST
Monitoring and 24/7 threat monitoring and response: 24/7/365
After-hours critical support: from $295 per hour ex GST
Phone and email
Ask for the Victorian account team when you call.
Registered and postal address
Suite 1647, 5 Dellamarta Rd
Wangara, WA, 6065
Serving Melbourne, Victoria — read client reviews.
Melbourne IT support questions, answered
Ask about IT support in Melbourne
Get straight answers on coverage around Melbourne, how quickly we respond, on-site attendance, onboarding and pricing — written for your location in a few seconds.
Get IT support in Melbourne
Send us a few details and the Victorian account team will come back with a plan and a fixed monthly price. Prefer to talk? Call 1300 904 635 or 0406 579 604.
Ready for IT that just works in Melbourne?
Call 1300 904 635 or 0406 579 604 or send us your environment details and we will come back with a fixed monthly figure.