Managed IT support in Sydney, from the CBD to Western Sydney
Remote support, on-site engineers and NEXTDC colocation across NSW.
Our registered and postal address is Suite 1647, 5 Dellamarta Rd, Wangara, WA, 6065. Sydney clients get a managed service designed for high-density office environments, hybrid teams and businesses whose audit-ready obligations come from insurers, listed customers and regulators - backed by NEXTDC S1, S2 and S3 for colocation and getting back up after an outage or incident.
Australia-wide
Remote and on-site support
NEXTDC
S1, S2 and S3 colocation and DR
15 min
Critical incident response target under our response commitment
AEST/AEDT
Support aligned to east-coast business hours
Why Sydney businesses choose Unicorn IT Group
Built for hybrid Sydney teams
Half the office in the CBD, half at home in the Hills or the Inner West. We standardise identity, multi-factor sign-in, device audit-ready and secure access so location stops being a security variable.
Compliance answers on demand
Sydney businesses get asked hard security questions by clients, insurers and auditors. We supply the Essential Eight, ISO 27001 and SMB 1001 evidence rather than leaving you to write it.
Colocation and DR next door
Workloads that should not live in a comms cupboard move to NEXTDC S1, S2 or S3, with managed backups and a tested recovery plan instead of a hopeful one.
Carrier choice, properly managed
Sydney has real carrier density. We use it - Enterprise Ethernet, metro ethernet, dark fibre and diverse-path designs procured and monitored by us, with one number to call when a link drops.
Industries we support in Sydney
Professional and financial services
Legal, accounting, funds and advisory firms needing airtight email protection, document control, privileged access management and clean audit trails.
Healthcare and medical groups
Specialist rooms, day surgeries and multi-site clinics with clinical systems, secure messaging, backups that cannot be altered or deleted and accreditation-ready documentation.
Construction, property and trades
Head office plus site sheds and display suites, connected on fixed wireless or 5G with central management and mobile device fleets for site staff.
Not-for-profit and member organisations
Lean internal teams supported by a co-managed model, with grant-friendly fixed monthly costs and Microsoft 365 non-profit licensing done properly.
Connectivity we deliver in Sydney
- NBN Enterprise Ethernet and business fibre for CBD, North Sydney and Parramatta offices
- Metro ethernet and dark fibre between offices and NEXTDC S1, S2 and S3
- Diverse-path designs so a single carrier fault does not take out the business
- 5G and 4G an automatic backup connection on managed managed network links (SD-WAN) for suites, sheds and pop-up sites
- International wavelengths and private networks for businesses with offshore teams
On-site work we do locally
- Office relocations and fitouts, including cabling, racks and Wi-Fi surveys
- Comms room clean-ups and migrations into NEXTDC colocation
- Boardroom and Teams Rooms deployments for hybrid meetings
- Scheduled on-site days for managed clients across greater Sydney
Every managed plan includes unlimited remote support, software updates, monitoring, Next Gen Anti-Virus, Managed Security Operations Center 24/7/365 and Microsoft 365 backup with restores tested every two weeks.
Areas we cover around Sydney
Not on the list? We service businesses all over Australia — see our service areas.
Contact our Sydney support team
Opening hours
Help desk: Monday to Friday, 7:30am–5:30pm AWST
Monitoring and 24/7 threat monitoring and response: 24/7/365
After-hours critical support: from $295 per hour ex GST
Phone and email
Ask for the NSW account team when you call.
Registered and postal address
Suite 1647, 5 Dellamarta Rd
Wangara, WA, 6065
Serving Sydney, New South Wales — read client reviews.
Sydney IT support questions, answered
Ask about IT support in Sydney
Get straight answers on coverage around Sydney, how quickly we respond, on-site attendance, onboarding and pricing — written for your location in a few seconds.
Get IT support in Sydney
Send us a few details and the NSW account team will come back with a plan and a fixed monthly price. Prefer to talk? Call 1300 904 635 or 0406 579 604.
Ready for IT that just works in Sydney?
Call 1300 904 635 or 0406 579 604 or send us your environment details and we will come back with a fixed monthly figure.