Core managed IT and security

Unicorn IT Group Managed Services illustration

Managed Services

Our all-in-one managed service wraps your entire technology environment into one predictable engagement. We manage your Microsoft 365 tenancy, endpoint security, immutable backups and day-to-day support so your team stays productive and protected.

  • Fully Managed IT support
  • Microsoft 365 management and licensing
  • Endpoint and email security
  • Office 365 backup and recovery
Learn more about Managed Services
Unicorn IT Group Office 365 Backup illustration

Office 365 Backup

Microsoft 365 keeps the service running, but it does not protect you from accidental deletion, ransomware, malicious insiders or retention-policy gaps. We back up your Exchange mailboxes, SharePoint sites, Teams chats and OneDrive files to an independent, immutable store with fast point-in-time recovery.

  • Exchange Online mailbox backup and restore
  • SharePoint and OneDrive point-in-time recovery
  • Microsoft Teams chats and files protection
  • Immutable, ransomware-proof copies
  • Scheduled restore testing and reporting
Unicorn IT Group IT Support illustration

IT Support

We become your IT department. Every laptop, desktop, phone and printer is documented, patched and monitored, so problems get fixed before your team notices them.

  • Unlimited remote and on-site support
  • Device onboarding and offboarding
  • Patch and update management
  • Asset register and lifecycle planning
Unicorn IT Group Cyber Security illustration

Cyber Security

Security built on the ACSC Essential Eight. We harden identities, lock down email, and watch for threats around the clock — then report on it in plain English.

  • Multi-factor authentication rollout
  • Endpoint detection and response
  • Email filtering and phishing simulation
  • Essential Eight maturity reporting
Learn more about Cyber Security
Unicorn IT Group Security Operations illustration

Security Operations

Our security operations team monitors identities, endpoints, email, servers, firewalls and cloud services around the clock. Analysts validate threats, contain compromised accounts or devices, escalate serious incidents and report every action in plain English.

  • 24/7 managed detection and response
  • Microsoft 365 identity and email monitoring
  • Endpoint, server and network threat correlation
  • Analyst-led triage, containment and escalation
  • Incident reporting and security improvement plans
Learn more about Security Operations
Unicorn IT Group Threat Response illustration

Threat Response

When the security operations console detects a real threat, a rehearsed response begins in minutes. Analysts validate the alert, approved playbooks contain it, your contacts are notified in plain English, and a written incident report follows within 24 hours.

  • Human analyst triage of every critical alert
  • Pre-approved containment playbooks
  • Client notification and escalation
  • Evidence logging and 24-hour incident reports
Unicorn IT Group Help Desk illustration

Help Desk

A real person, based locally, answers the phone. Tickets are triaged instantly and escalated to senior engineers when needed — no offshore scripts.

  • Phone, email and portal ticketing
  • Under 15 minute average response
  • Business hours and after-hours options
  • Monthly service reporting
Learn more about Help Desk
Unicorn IT Group Network Management illustration

Network Management

We design and run networks that stay up. Segmented VLANs, managed firewalls and Wi-Fi that reaches every corner of the office and warehouse.

  • Firewall configuration and management
  • Managed switching and VLAN design
  • Wi-Fi surveys and deployment
  • Secure remote access and VPN
Learn more about Network Management
Unicorn IT Group Cloud Services illustration

Cloud Services

Move to the cloud without the drama. We handle migrations, tenant hardening, licensing optimisation and identity governance in Microsoft 365 and Azure.

  • Microsoft 365 and Azure migrations
  • Tenant security hardening
  • Licence review and cost reduction
  • SharePoint and Teams structure
Learn more about Cloud Services
Unicorn IT Group Server Support illustration

Server Support

Predictable per-server management for domain controllers, file servers, web servers, application servers, SQL, Exchange, VMware and Hyper-V. Every plan includes 24/7/365 monitoring, weekend patching, business-hours remote support and layered security.

  • 24/7/365 monitoring of space, CPU, memory and network
  • Managed weekend updates
  • Unlimited remote support during business hours
  • SentinelOne endpoint security and 24/7/365 Security Operations Center
  • Basic, Silver and Gold plans to match workload risk
Learn more about Server Support
Unicorn IT Group IT Consulting illustration

IT Consulting

Strategic guidance for owners and boards: what to spend, when to spend it, and which risks matter most. We also manage your other technology vendors.

  • Technology roadmap and budget
  • Risk and compliance assessments
  • Vendor and contract management
  • Virtual CIO sessions
Learn more about IT Consulting

Shared responsibility

Why Office 365 needs to be backed up

Because Microsoft don't do it. Microsoft guarantees the service is available, but they do not guarantee your data is safe from human error, malware, or malicious deletion. That is your responsibility — and ours to handle.

  • Microsoft's native recycle bins are short-term and easily emptied.
  • Ransomware can encrypt or wipe synced cloud files before you notice.
  • Retained data can be lost if a licence is cancelled or a user is deleted.
  • Legal and compliance requirements often need years of recoverable history.
Protect your Microsoft 365 data
Office 365 cloud backup and recovery diagram
Security

Detection, response and compliance

Layered security that catches threats early, responds fast and keeps your business aligned with Australian cyber standards.

Threat detection

SentinelOne Complete EDR stops malware, ransomware and fileless attacks. Guardz MDR adds 24/7/365 human-led monitoring of endpoints, servers and Microsoft 365 identities.

Cyber security

Incident response

When an alert fires, our Security Operations Center validates, isolates affected devices and works through rehearsed playbooks to contain, remediate and report.

Threat response

Compliance

Essential Eight maturity assessments, ISO 27001 readiness, NIST CSF gap analysis and SMB 1001 certification support — with evidence packs your auditors will love.

Compliance services
Standalone
SentinelOneGuardz

Security Only plan

The full security stack without an IT support contract. SentinelOne Complete EDR, Guardz 24/7/365 MDR, Guardz MDR for Office 365, Syncro Office 365 backup.

$50/user/mo

Learn more

Also from the herd

Hardware, connectivity and workspace projects nobody else wants to own.

Unicorn IT Group Managed Print illustration

Managed Print

One predictable cost per page across your whole fleet. Toner arrives before you run out and service calls are logged automatically by the devices.

  • Print fleet audit and right-sizing
  • Automatic toner replenishment
  • Secure follow-me printing
  • Cost-per-page reporting
Unicorn IT Group CCTV & Access Control illustration

CCTV & Access Control

Modern IP camera systems with mobile viewing, plus door access control so you always know who is in the building and when.

  • IP camera design and installation
  • Mobile and remote viewing
  • Cloud or on-site recording
  • Door access control and fobs
Unicorn IT Group Backups & Recovery illustration

Backups & Recovery

Backups only count if they restore. We run immutable, off-site copies of your servers, files and Microsoft 365 data, and test recovery on a schedule.

  • Immutable off-site backups
  • Microsoft 365 backup
  • Documented recovery objectives
  • Scheduled restore testing
Unicorn IT Group Servers & Storage illustration

Servers & Storage

Whether it lives in a comms room or a data centre, we specify, install and maintain the servers, virtualisation and storage your business relies on.

  • Server specification and supply
  • Virtualisation and hybrid design
  • Storage and NAS management
  • Proactive health monitoring
Unicorn IT Group Office Fit Outs illustration

Office Fit Outs

Moving or expanding? We plan the cabling, comms room, screens and meeting rooms so your team plugs in and works from the first morning.

  • Structured data cabling
  • Comms room build and tidy-up
  • Meeting room AV and screens
  • Relocation project management
Unicorn IT Group Business Fibre & Internet illustration

Business Fibre & Internet

Business-grade Vocus fibre, ethernet, fixed wireless and 5G links with automatic failover, so an outage on one service does not stop the office.

  • Vocus fibre, ethernet and 5G connections
  • Automatic failover links
  • Static IPs and SD-WAN
  • Single point of contact for faults
Learn more about Business Fibre & Internet
Unicorn IT Group VOIP illustration

VOIP

We deploy 3CX phone systems that give you enterprise-grade calling, video meetings, mobile apps and call queues without the enterprise price tag. Works with your existing handsets, desktops and smartphones.

  • 3CX phone system deployment and hosting
  • Call queues, IVR and voicemail to email
  • Desktop and mobile softphone apps
  • Video conferencing and team chat
  • SIP trunk setup and ongoing management
Learn more about VOIP
Unicorn IT Group Private Networks illustration

Private Networks

Move beyond public internet for the links that matter. We design and deliver private network connections that keep your sites, data centres and cloud resources talking reliably — whether you need the raw bandwidth of dark fibre, the simplicity of metro ethernet, the intelligent failover of SD-WAN, or a dedicated international wavelength to the USA and beyond.

  • Dark fibre, metro ethernet and SD-WAN design
  • International wavelengths and submarine links
  • Multi-site private WAN and IPVPN
  • Data centre and cloud interconnects
  • Carrier procurement and fault management
  • Proactive monitoring and capacity planning
Unicorn IT Group Public Wireless illustration

Public Wireless

We design, deploy and manage public wireless networks that stay online when crowds arrive. From council parks and libraries to shopping centres and stadiums, we deliver captive portals, fair-use policies, content filtering and backhaul that scales with demand.

  • Site surveys and coverage planning
  • Outdoor and indoor access point deployment
  • Captive portals and branded splash pages
  • Content filtering and acceptable-use policies
  • Scalable backhaul and carrier management
  • 24/7 monitoring and help-desk support
Learn more about Public Wireless
Unicorn IT Group Web Hosting illustration

Web Hosting

We host the online face of your business on reliable Australian infrastructure. From domain registration and DNS hosting to shared website hosting and dedicated virtual private servers, we keep your websites, applications and email DNS fast, secure and supported.

  • Domain registration and renewal management
  • Website hosting on Australian servers
  • DNS hosting and record management
  • Virtual private servers (VPS)
  • SSL certificates and security hardening
  • Backups, monitoring and help-desk support
Learn more about Web Hosting
Unicorn IT Group Procurement illustration

Procurement

We source, configure and deliver the hardware, software and office furniture your business needs. One quote, one invoice, one team to call when something needs to change.

  • Laptops, desktops, monitors and peripherals
  • Servers, storage and networking hardware
  • Software licensing and renewals
  • Office furniture and workspace fit out items
  • Vendor comparison and consolidated invoicing
  • Staging, imaging and lifecycle tracking
Learn more about Procurement
Unicorn IT Group Password Management illustration

Password Management

We deploy Keeper Password Manager for Business so your team can store, share and manage credentials securely. Encrypted vaults, MFA enforcement, dark-web monitoring and audit reporting help you meet compliance and stop credential-based attacks.

  • Encrypted business password vaults
  • Secure credential sharing without revealing passwords
  • MFA and SSO integration
  • Dark-web breach monitoring
  • Policy enforcement and compliance reporting
  • Keeper deployment and help-desk support
Learn more about Password Management
Unicorn IT Group Security Awareness Training illustration

Security Awareness Training

Human error is the cause of most successful cyber attacks. Our security awareness service uses Phriendly Phishing to deliver engaging training, simulated phishing campaigns and progress reporting that measurably reduces your risk.

  • Phriendly Phishing training platform
  • Simulated phishing campaigns
  • Role-based training modules
  • Risk scoring and progress reporting
  • Compliance-aligned content
  • Ongoing program management
Learn more about Security Awareness Training
Unicorn IT Group Structured Cabling illustration

Structured Cabling

Unicorn IT Group designs and installs structured data cabling that your network can grow on. We cable desks and work areas, build out server and comms rooms, and run backbone links between floors and between buildings — copper Cat6/Cat6A and fibre — all tested, labelled and certified.

  • Cat6 / Cat6A data cabling to desks and work areas
  • Server room and comms room fit-outs and patch panels
  • Fibre and copper backbone links between floors
  • Building-to-building fibre and wireless links
  • Certification testing, labelling and as-built documentation
  • Tidy-up and remediation of messy comms rooms
Learn more about Structured Cabling

Services FAQ

Common questions about hosting, domains, managed IT plans, cyber security, remote sites and how we work with your business.

Not sure which services you need?

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