Our services

Every service we run, explained without the jargon

Servicing businesses all over Australia.

Fifteen services, one provider, one invoice. Pick the pieces you need today and add the rest as you grow.

Core managed IT and security

Unicorn IT Group Managed Services illustration

Managed Services

Our all-in-one managed service wraps your entire technology environment into one predictable engagement. We manage your Microsoft 365 tenancy, endpoint security, immutable backups and day-to-day support so your team stays productive and protected.

  • Fully Managed IT support
  • Microsoft 365 management and licensing
  • Endpoint and email security
  • Office 365 backup and recovery
Learn more about Managed Services
Unicorn IT Group Office 365 Backup illustration

Office 365 Backup

Microsoft 365 keeps the service running, but it does not protect you from accidental deletion, ransomware, malicious insiders or retention-policy gaps. We back up your Exchange mailboxes, SharePoint sites, Teams chats and OneDrive files to an independent, immutable store with fast point-in-time recovery.

  • Exchange Online mailbox backup and restore
  • SharePoint and OneDrive point-in-time recovery
  • Microsoft Teams chats and files protection
  • Immutable, ransomware-proof copies
  • Scheduled restore testing and reporting
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IT Support

We become your IT department. Every laptop, desktop, phone and printer is documented, patched and monitored, so problems get fixed before your team notices them.

  • Unlimited remote and on-site support
  • Device onboarding and offboarding
  • Patch and update management
  • Asset register and lifecycle planning
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Cyber Security

Security built on the ACSC Essential Eight. We harden identities, lock down email, and watch for threats around the clock — then report on it in plain English.

  • Multi-factor authentication rollout
  • Endpoint detection and response
  • Email filtering and phishing simulation
  • Essential Eight maturity reporting
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Help Desk

A real person, based locally, answers the phone. Tickets are triaged instantly and escalated to senior engineers when needed — no offshore scripts.

  • Phone, email and portal ticketing
  • Under 15 minute average response
  • Business hours and after-hours options
  • Monthly service reporting
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Network Management

We design and run networks that stay up. Segmented VLANs, managed firewalls and Wi-Fi that reaches every corner of the office and warehouse.

  • Firewall configuration and management
  • Managed switching and VLAN design
  • Wi-Fi surveys and deployment
  • Secure remote access and VPN
Unicorn IT Group Cloud Services illustration

Cloud Services

Move to the cloud without the drama. We handle migrations, tenant hardening, licensing optimisation and identity governance in Microsoft 365 and Azure.

  • Microsoft 365 and Azure migrations
  • Tenant security hardening
  • Licence review and cost reduction
  • SharePoint and Teams structure
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IT Consulting

Strategic guidance for owners and boards: what to spend, when to spend it, and which risks matter most. We also manage your other technology vendors.

  • Technology roadmap and budget
  • Risk and compliance assessments
  • Vendor and contract management
  • Virtual CIO sessions

Shared responsibility

Why Office 365 needs to be backed up

Because Microsoft don't do it. Microsoft guarantees the service is available, but they do not guarantee your data is safe from human error, malware, or malicious deletion. That is your responsibility — and ours to handle.

  • Microsoft's native recycle bins are short-term and easily emptied.
  • Ransomware can encrypt or wipe synced cloud files before you notice.
  • Retained data can be lost if a licence is cancelled or a user is deleted.
  • Legal and compliance requirements often need years of recoverable history.
Protect your Microsoft 365 data
Office 365 cloud backup and recovery diagram

Also from the herd

Hardware, connectivity and workspace projects nobody else wants to own.

Unicorn IT Group Managed Print illustration

Managed Print

One predictable cost per page across your whole fleet. Toner arrives before you run out and service calls are logged automatically by the devices.

  • Print fleet audit and right-sizing
  • Automatic toner replenishment
  • Secure follow-me printing
  • Cost-per-page reporting
Unicorn IT Group CCTV & Access Control illustration

CCTV & Access Control

Modern IP camera systems with mobile viewing, plus door access control so you always know who is in the building and when.

  • IP camera design and installation
  • Mobile and remote viewing
  • Cloud or on-site recording
  • Door access control and fobs
Unicorn IT Group Backups & Recovery illustration

Backups & Recovery

Backups only count if they restore. We run immutable, off-site copies of your servers, files and Microsoft 365 data, and test recovery on a schedule.

  • Immutable off-site backups
  • Microsoft 365 backup
  • Documented recovery objectives
  • Scheduled restore testing
Unicorn IT Group Servers & Storage illustration

Servers & Storage

Whether it lives in a comms room or a data centre, we specify, install and maintain the servers, virtualisation and storage your business relies on.

  • Server specification and supply
  • Virtualisation and hybrid design
  • Storage and NAS management
  • Proactive health monitoring
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Office Fit Outs

Moving or expanding? We plan the cabling, comms room, screens and meeting rooms so your team plugs in and works from the first morning.

  • Structured data cabling
  • Comms room build and tidy-up
  • Meeting room AV and screens
  • Relocation project management
Unicorn IT Group NBN & Internet illustration

NBN & Internet

Business-grade NBN, fibre and 5G links with automatic failover, so an outage on one service does not stop the office.

  • NBN, fibre and 5G connections
  • Automatic failover links
  • Static IPs and SD-WAN
  • Single point of contact for faults
Unicorn IT Group VOIP illustration

VOIP

We deploy 3CX phone systems that give you enterprise-grade calling, video meetings, mobile apps and call queues without the enterprise price tag. Works with your existing handsets, desktops and smartphones.

  • 3CX phone system deployment and hosting
  • Call queues, IVR and voicemail to email
  • Desktop and mobile softphone apps
  • Video conferencing and team chat
  • SIP trunk setup and ongoing management

Not sure which services you need?

Book a free 30-minute review and we'll map your current setup against what actually matters.